Dispatcher

Description

C&I West Service is one of the largest and fastest growing regions of CoolSys, consisting of 35 service branches. Our valued and dedicated employees are at the heart of our continued growth and success. In the next few years CoolSys will be moving into new refrigeration and HVAC markets and refining its existing ones.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assign and dispatch technicians.
• Work with Service Managers to address open calls.
• Respond to inquiries.
• Create and distribute required reporting.
• Maintain proactive communication with customers regarding missed SLAs.
• Review all incomplete calls daily.
• Maintain entry and verify nightly “on call” crew.
• Work with Service Managers to ensure preventative maintenance is completed on schedule.
• Understand the geography of the market and understand the technicians.

 ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong computer (Excel/Outlook) skills.
• Ability to handle multiple tasks concurrently.
• Stay calm under pressure.
• Able to actively listen and demonstrate empathy.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency.
• “Can do” attitude and demonstrated commitment to get the job done.
• Reliable and dependable.
• Friendly and helpful demeanor

EDUCATION, EXPERIENCE AND/OR LICENSES:

• High school diploma with 2-3 years of work experience in procurement/purchasing.   
• Demonstrated ability to document and report information essential for the resolution and communication with both internal and customer
• Good communication (verbal & written) skills
• Ability to use computer systems (Outlook, Word, Excel).
• Must have the ability to multi-task and work under pressure.
• Demonstrated knowledge and skills in dispatching technicians to service locations and assessing appropriate skill levels for scope of service
• Demonstrated ability to document and report information essential for the resolution and effectively communicate with management
• Demonstrated ability to problem solve and maintain focus and productivity under pressure

WHAT WE OFFER: 

• Competitive pay of $17-25/hr - depending on experience
  
• Medical, Dental, Vision and Prescription coverage
• Paid vacation and holidays
• 401(K) match
• Life insurance, AD&D and long-term disability
• Tuition reimbursement
• Paid online training and state-of-the-art training facility to invest in YOUR career growth 
• Opportunities available nationwide
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
• Pet Insurance
• Legal Plan, and ID Theft Protection

With over 150 years of experience, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. Headquartered in Southern California, CoolSys has more than 2,000 highly trained, field-based service and installation experts, serving more than 45,000 customer locations across North America daily.

Today, 22 different companies make up the CoolSys family of brands. When you join CoolSys, you join a nationwide network of the country's best and most highly trained technicians. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

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Coolsys is an EEO/AA/M/F/Vet/Disability Employer.  All qualified individuals - Including all ages, colors, disabilities, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. 

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

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