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Account Manager

This job posting is no longer active.

Location: Phoenix, AZ, United States
Date Posted:
ReqID: 23-VN8592

Description

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.   
   
WHY JOIN US  
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:  
  • Competitive pay up to $60-75K
  • Medical, Dental, Vision and Prescription coverage 
  • Paid vacation and holidays 
  • 401(K) match 
  • Life insurance, AD&D and long-term disability 
  • Tuition reimbursement 
  • Opportunities available nationwide 
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
  • Pet Insurance 
  • Legal Plan, and ID Theft Protection 


We are currently seeking a skilled Account Manager. This is NOT a remote position.

Position Summary:
You will be responsible for ensuring the highest level of customer service and support to an assigned group of customers. Day to day activities will include building relationships with facility managers and directors, responding to customer inquiries via phone and email, service proposal review and submission and correspondence with internal teams. You will also provide and demonstrate a high level of professionalism and accuracy to ensure the best experience for our customers.

Responsibilities:  

  • Interact with customers to build relationships and trust, act as a customer advocate, and resolve all customer issues
  • Be the point of contact to an assigned group of accounts and facilitate the interaction between the facility managers and service teams
  • Monitor and maintain the service level agreements with our customers
  • Respond to customer and facility manager requests for information and work order updates
  • Perform customer outreach and follow-up with designated accounts
  • Utilize internal data to identify customer trends and potential growth opportunities
  • Actively run client progress reports and assist in identifying areas of improvement
  • Review, edit and transmit all proposals and follow up with approvals
  • Meet all required measurables


Requirements:  

  • 3 to 5 years customer service or related experience; HVAC experience is a plus
  • Solid working knowledge of Microsoft Office (Excel, Word, Outlook) and ability to learn new systems
  • Professional client interactions 
  • Self-Starter with a positive attitude
  • Detail oriented and organized with solid time management skills
  • Punctual, efficient, and flexible
  • Ability to work in a fast-paced environment 
  • Able to work from 7am to 4pm 


Our Employment Benefits include: 

  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) Company match
  • Life insurance, AD&D and long-term disability


Coolsys Light Commercial Solutions LLC is an EOE/M/F/Vet/Disability employer

Pre-employment background screening (criminal and DMV) as well as post-offer drug testing (including for marijuana) is required for all positions. The Company will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance. 

HVAC account manager, Account management, HVAC sales, Client relations, Customer account manager, HVAC business development, Key account management, Sales representative, Client services manager, HVAC project manager, Account executive, Relationship manager, Sales and service, Client retention, HVAC solutions manager, Strategic account manager, Business-to-business sales, Customer satisfaction, HVAC client management, Sales engineer, Territory manager, Customer success, Client engagement, HVAC sales specialist, Account development manager, Sales consultant #jm2023 

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