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Customer Service Representative

Location: Madison, WI, United States
Date Posted:
ReqID: 23-VN8720

Description

THIS IS NOT A REMOTE POSITION

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.  

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

  • Competitive pay ($19-$21/hr) 
  • Medical, Dental, Vision and Prescription coverage 
  • Paid vacation and holidays 
  • 401(K) match 
  • Life insurance, AD&D and long-term disability 
  • Tuition reimbursement 
  • Opportunities available nationwide 
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
  • Pet Insurance 
  • Legal Plan, and ID Theft Protection 

Position Summary: 
As the first point of contact for our customers, you will be responsible for managing incoming service requests received via email and phone and accurately entering the information into our system for dispatch.  You will provide excellent customer service by providing solutions to any customer concerns and adapting to new processes as necessary.  You will work with our on-call service teams to dispatch technicians for emergency service requests. 

Requirements: 

  • 2+ years of experience in a call center or similar B2B customer service role
  • Solid working knowledge of Word, Excel and Outlook, able to type 50 wpm and learn other systems
  • High level of professionalism & strong problem-solving abilities
  • Excellent interpersonal communication skills
  • Able to work in a fast-paced environment, multi-task, and work with competing priorities
  • Must be highly motivated and work well in team environment

Today, there are 22 different companies that make up the CoolSys family of brands. When you join CoolSys, you join a nationwide network of the country's best and most highly trained techniciansOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

Connect with us on Facebook and on Twitter 

Coolsys is an EEO/AA/M/F/Vet/DisabilityEmployer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. 

Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Customer service, Client support, Communication skills, Problem-solving, Customer satisfaction, Call center, Client relations, Customer care, Service representative, Interpersonal skills #jm2023

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