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Service Billing Rep

Location: East Syracuse, NY, United States
Date Posted:
ReqID: 23-VN8775


With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.    
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:   
  • Competitive pay of $22-$25/hr depending on experience
  • Medical, Dental, Vision and Prescription coverage 
  • Paid vacation and holidays 
  • 401(K) match 
  • Life insurance, AD&D and long-term disability 
  • Tuition reimbursement 
  • Opportunities available nationwide 
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
  • Pet Insurance 
  • Legal Plan, and ID Theft Protection 
As a SERVICE BILLING REP, you will provide reception/customer service and administrative support for the corporate office.  
  • Review labor, material and notes of work performed on technician work orders
  • Processes all paperwork necessary for invoicing
  • Monitor shared shared inbox and upload technician forms to GP3 or respective customer websites as needed
  • Develop knowledge of customer contracts and procedures
  • Data entry as needed
  • All other duties as assigned
  • Ability to handle multiple tasks concurrently
  • Stay calm under pressure
  • Able to actively listen
  • Highly organized and strong attention to detail
  • Excellent verbal and written communication skills
  • “Can do” attitude and demonstrated commitment to get the job done
  • Reliable and dependable
  • Friendly and helpful demeanor
Education/Experience: Education and/or experience equivalent to 3-5 years of office-based reception/ customer service experience  
Language Ability: Able to read, write and communicate effectively and professionally. Able to present information and respond to questions from peers and managers  
Time Management: Able to track and prioritize tasks in a fast-paced environment with several simultaneous projects. Able to follow instructions thoroughly and completely. Able to work with minimal supervision  
Math Ability: Able to add, subtract, multiply, and divide in all units of measure  
Computer Skills: Proficient with word processing/data entry, spreadsheets, use of the internet and email. Able to use Microsoft Office at an advanced level  
Today, there are 22 different companies that make up the CoolSys family of brands. When you join CoolSys, you join a nationwide network of the country's best and most highly trained technicians. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!  
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Coolsys is an EEO/AA/M/F/Vet/Disability Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   
Pre-employment background screening (criminal and MVR) and drug testing (including for marijuana) are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.   
#jm2024 Service billing representative, Billing specialist, Invoicing, Customer billing, Accounts receivable, Billing coordinator, Billing support, Billing processes  
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