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Service Coordinator

This job posting is no longer active.

Location: Pinellas Park, FL, United States
Date Posted:
ReqID: 23-VN8856

Description

CoolSys is the parent company of market-leading operating businesses that provide a full spectrum of best-in-class service experiences and solutions to the retail, commercial, and industrial refrigeration and HVAC industries. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Building Air Services (BAS), a CoolSys company, is one of the largest and fastest growing full-service providers of HVAC installation, maintenance, and repair.  We are proud to be the choice of many Fortune 100 and 500 companies.

We’re seeking a Dispatcher/Service Coordinator. This is an in-office position. 

Pays up to $20/hr depending on experience.

Position Summary:

The Service Coordinator is responsible for providing detailed customer updates, coordinating service work, and communicating with technicians and supervisors.  The Service Coordinator must possess excellent computer, organization, and customer service skills. 

Responsibilities:

  • Receive and coordinate service calls and work with the service manager for current schedules.
  • Monitor GPS tracking system and technician’s workload throughout the day.
  • Provide updates via customer portals.
  • Contact customers to schedule service and maintenance calls.
  • Answer customer inquiries in a timely manner.
  • Perform other job-related duties as assigned.
  • Performing on-call duties as an on-call Coordinator approximately every 8 weeks

Requirements:

  • 2+ years of previous experience in customer service or call centers.
  • High school diploma or equivalent.
  • Strong communication and customer service skills, both written and verbal.
  • Solid working knowledge of Microsoft Excel and ability to learn new software.
  • Able to work in a fast-paced environment and multitask with strong attention to detail.
  • Relevant industry experience in HVAC, plumbing, or construction is a plus.

Benefits:

  • Medical, Dental, Vision and Prescription coverage
  • Paid vacation and holidays
  • 401(K) Company match
  • Life insurance, AD&D and long-term disability

Today, there are 22 different companies that make up the CoolSys family of brands. When you join CoolSys, you join a nationwide network of the country's best and most highly trained techniciansOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

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Coolsysis an EEO/AA/M/F/Vet/DisabilityEmployer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.

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